Terms of Service

1. Agreement to Terms

By accessing or using Campix ("the Service"), provided by Campix Inc. ("Campix," "we," "our," or "us"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service.

2. Description of Service

Campix is a software-as-a-service (SaaS) platform designed for camp and youth activity organizations. The Service provides the following features. Some are available only on certain plans, as described in Section 5.1:

• Program management: Create and manage programs with dates, capacity, pricing, and age requirements
• Public registration: A hosted registration page for each location at a public Campix URL (e.g., campix.io/your-org-id/b/your-location-slug)
• Enrollment processing: Handle registrations with waitlist management when programs reach capacity
• Payment processing: Stripe integration for program fees and subscription billing
• Daily operations: Check-in/check-out workflow with attendance tracking and pickup authorization
• Camper & counselor management: Store contact info, medical notes, allergies, and team assignments
• Notifications: Automated email confirmations, cancellation notices, and payment reminders
• Financial reporting: Outstanding payments, revenue trends, and program-level financials
• Data exports: CSV exports for campers, enrollments, counselors, attendance, programs, and audit logs
• Team collaboration: Role-based access (Owner, Admin, Manager, Staff, Viewer) with team member invitations
• AI assistant: CampMate in-app assistant (when configured) for natural language queries

3. User Accounts and Organizations

You must be at least 18 years of age to create a Campix account. By registering, you confirm that you meet this requirement.

When you create an account with us, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security of your password and account
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use of your account
• Comply with your assigned role's permissions (Owner, Admin, Manager, Staff, or Viewer)

Organizations: Each user belongs to a single organization. Your organization's data is completely isolated from other organizations using Row Level Security (RLS).

4. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose
• Violate any applicable laws or regulations
• Infringe on the intellectual property rights of others
• Transmit any harmful code, viruses, or malware
• Attempt to gain unauthorized access to the Service
• Interfere with or disrupt the Service or servers
• Use the Service to harass, abuse, or harm others

5. Payment and Subscriptions

5.1 Subscription Plans

We offer the following subscription plans (prices in CAD):

• Solo (Free): Up to 50 registrations/month, 3 programs, 3 counselors, 100 campers, 1 location. 2.0% platform fee on program payments.
• Team ($79/month): Up to 300 registrations/month, 10 programs, 15 counselors, 500 campers, 2 locations. 1.5% platform fee on program payments. Includes basic financials (revenue overview, outstanding payments and transaction history) and the audit log with CSV export.
• Multi-site ($149/month): Up to 2,000 registrations/month, 25 programs, 50 counselors, 3,000 campers, 5 locations. 1.0% platform fee on program payments. Includes everything in Team, plus advanced financials (payment trends, program revenue and financial exports) and reports.
• Network ($599/month): Unlimited registrations, programs, counselors, campers, and locations. 0.5% platform fee on program payments. Includes everything in Multi-site, plus a 2-hour founder-led onboarding (data import and Stripe Connect setup).

5.2 Platform Fees

In addition to subscription fees, we charge a platform fee on program payments collected through the Service. This fee varies by plan (2.0% for Solo, 1.5% for Team, 1.0% for Multi-site, 0.5% for Network) and is separate from Stripe's payment processing fees.

5.3 Stripe Connect and Payouts

Program registration payments are processed through Stripe Connect. Each location connects a Stripe Express account to receive payouts. Campix acts as the platform facilitator. Your organization is the merchant of record for all registration transactions. You are responsible for the accuracy of your Stripe account information and for any disputes or chargebacks arising from your registrations.

Payouts to a newly connected Stripe account are held for 14 days after each payment. A new organization can collect up to 10 paid registrations online in its first 72 hours; contact us if you need more before then.

5.4 Sales Tax

The Service provides optional tools to calculate and collect sales tax (e.g., HST, GST, PST) on registration fees. If you enable sales tax collection, you are solely responsible for:

• Determining whether you are required to collect and remit sales tax in your jurisdiction
• Registering with the appropriate tax authority (e.g., CRA for Canadian taxes)
• Configuring the correct tax rate and label for your province or region
• Remitting all collected tax to the applicable tax authority on time
• Maintaining accurate tax records and filing required returns

Campix provides tax calculation as a convenience tool only. We do not verify tax rates, remit tax on your behalf, or provide tax advice. We are not liable for any penalties, interest, or assessments resulting from incorrect tax collection or failure to remit. Consult a qualified tax professional for guidance on your obligations.

5.5 Billing Terms

• Subscription fees are billed monthly in advance via Stripe
• We reserve the right to change pricing with 30 days' written notice
• Payment processing is handled securely through Stripe
• You may cancel your subscription at any time; access continues until the end of the current billing period, after which your organization moves to the free Solo plan
• Unpaid invoices may result in service suspension after reasonable notice

5.6 Refunds

Subscription fees are generally non-refundable. However:

• 30-day trial: New organizations receive a 30-day Team trial at no charge. No payment is required during the trial period. At the end of the trial, your organization moves to the free Solo plan unless you choose a paid plan, and your data stays in your account.
• Billing errors: If you are charged in error, contact us within 30 days and we will issue a full refund for the erroneous charge.
• Service unavailability: If the Service is unavailable for more than 72 consecutive hours due to causes within our control, you may request a pro-rated credit for the affected period.
• Statutory rights: Nothing in these Terms limits your rights under applicable consumer protection legislation, including the Ontario Consumer Protection Act, 2002.

To request a refund, contact billing@campix.io with your organization name and billing details.

6. Data Ownership and Privacy

6.1 Your Data

You retain all ownership rights to the data you input into the Service, including camper information, program details, and attendance records. We claim no intellectual property rights over your content.

6.2 Data Isolation

We implement strict multi-tenant data isolation using Row Level Security (RLS). Your organization's data is completely separated from other organizations and cannot be accessed by them.

6.3 Privacy

Your use of the Service is also governed by our Privacy Policy. By using the Service, you consent to our collection and use of your data as described in the Privacy Policy.

6.4 Data Export and Portability

You can export your data at any time using our CSV export features (availability varies by plan). Upon account termination, you can export your data until it is deleted. We delete it within 90 days, except where the law requires us to keep it, as described in our Privacy Policy.

7. Intellectual Property

The Service and its original content, features, and functionality are owned by Campix and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

8. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including if you breach these Terms.

Upon termination:

• Your right to use the Service will cease immediately
• Your subscription billing will stop at the end of the current billing period
• You can export your data until it is deleted
• We delete your data within 90 days, except where the law requires us to keep it, as outlined in our Privacy Policy
• Outstanding fees remain due and payable

You may cancel your subscription at any time through the billing settings. Access continues until the end of the current billing period.

8a. Service Availability

We aim to keep the Service available and reliable, but we do not commit to a specific uptime percentage. Scheduled maintenance will be communicated in advance where reasonably practicable. We do not guarantee uninterrupted access to the Service and are not liable for downtime beyond the credit remedy described in Section 5.6.

We monitor service health via automated uptime checks. If you experience an outage, please contact support@campix.io. Status information may be obtained from our support team.

9. Limitation of Liability

To the maximum extent permitted by law, Campix shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of the Service.

10. Disclaimer

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that the Service will be uninterrupted, secure, or error-free.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in Ontario, Canada for the resolution of any disputes arising from these Terms or your use of the Service.

Mandatory consumer-protection laws. Nothing in this Section limits any mandatory consumer-protection rights you have under the laws of your province, state, or country of residence, including the Quebec Consumer Protection Act and Civil Code of Quebec, the Ontario Consumer Protection Act, 2002, and analogous consumer-protection or data-protection laws of the European Union, United Kingdom, or United States. Where those laws grant rights that cannot be waived by agreement, those rights continue to apply notwithstanding the choice of Ontario law above.

11a. Force Majeure

Neither party will be liable for any failure or delay in performance under these Terms (other than your obligation to pay fees) caused by events beyond that party's reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, governmental action, labour disputes, internet or telecommunications outages, or failures of third-party infrastructure providers (including without limitation Stripe, Supabase, Resend, OpenAI, and Vercel). Service-availability remedies under Section 5.6 continue to apply for outages within our reasonable control.

11b. Indemnification

You agree to defend, indemnify, and hold harmless Campix, its officers, directors, employees, and contractors from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your or your organization's violation of these Terms or the Acceptable Use policy in Section 4; (b) content you upload or generate through the Service, including waiver text, custom-field values, photos, or marketing communications; (c) your handling of camper, guardian, or counselor personal information in violation of applicable privacy law (including PIPEDA, PHIPA, Quebec Law 25, GDPR, COPPA, or CCPA); (d) any tax assessment or penalty arising from your configuration or use of the sales-tax features; and (e) any dispute between you and a camper, guardian, counselor, or third party arising from your operation of programs through the Service. We reserve the right to assume the exclusive defence and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defence.

12. Dispute Resolution

In the event of a dispute arising from these Terms or your use of the Service, you agree to first attempt to resolve the dispute informally by contacting us at legal@campix.io. If the dispute cannot be resolved informally within 30 days, either party may pursue formal legal proceedings in accordance with Section 11.

13. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of any material changes via email or through the Service. Your continued use of the Service after such modifications constitutes acceptance of the updated terms.

14. Contact Us

If you have any questions about these Terms, please contact us:

• Email: legal@campix.io
• Mailing address: Campix Inc., Suite 1004, 2148 Carling Avenue, Unit #2, Ottawa, ON K2A 1H1, Canada
• For detailed contact information, visit our Contact page.